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Refund policy

REFUND POLICY

Last Updated: 23 May 2025

This Refund Policy governs the relationship between the Service Provider and you as the Customer regarding purchase of Electronic Goods and providing other Services as defined hereinbelow. By using the Website, you acknowledge and agree to this Refund Policy and any additional agreements for the Services provided. 

Your Service Provider is: Chaptertech  OÜ, a company with registration number 16804597 located at Sinimäe 11- 30, Lasnamäe linnaosa, 13816, Tallinn, Estonia

 

Our Website is: https://www.chapterword.com/ 

 

The terms mentioned herein, if not explicitly stated otherwise, have the same meaning as defined in the Terms and Conditions.

Our contact e-mail address is: [email protected]

1. ELIGIBILITY FOR REFUNDS

We offer refunds under the following circumstances:

  • Incorrect Electronic Goods Delivered: If you receive a product different from what you ordered, please contact us within 14 days of receiving your order. We will arrange for the correct item to be shipped to you or offer a full refund.  

  • Order Cancellation (Before Shipment): If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If your order has not yet been processed for shipping, we will issue a full refund.  

2. NON-REFUNDABLE ITEMS

The following items are not eligible for refunds:

  • Refunds are not permitted for successfully delivered orders. This policy applies to all transactions on the Website. In the case of payment verification failure or if the order is not delivered within the specified time frame and the Customer declines to wait any longer, a refund may be considered. If delivery cannot be completed, the Website reserves the right to either offer a refund or provide a replacement of equal value using alternative virtual items, as per the Customer's preference.

  • Customized or Personalized Electronic Goods: Products that have been specifically ordered,  customized or personalized for you cannot be refunded unless they arrive damaged or defective.  

3. REFUND PROCESS

To request a refund, please follow these steps:

  • Contact Us: Email our customer support team at [email protected] with your order number, a description of the issue, and supporting evidence (such as screenshots, purchase documents, extract from your Steam account, showing the product is not delivered or incorrect).

  • Review and Approval: Our team will review your request and may ask for further information. We will notify you of the approval or rejection of your refund request within 5-7 business days of receiving your complete request.

  • Return of Goods (if applicable): If your refund is approved for an incorrect item, we may require you to return the product to us. We will provide you with instructions on how to return the item.

  • Refund Issuance: Once your return is received and inspected (if applicable), or if your refund is approved for a non-returnable item or cancellation, we will process your refund. Please allow 7-10 business days for the refund to be credited back to your original payment method.  

4. SHIPPING COSTS

  • We do not apply shipping costs for the Electronic Goods.

5. EXCHANGES

We currently do not offer direct exchanges. If you need a different Electronic Good, please request a refund for the unwanted item (if eligible) and place a new order.

6. CONTACT US

If you have any questions about our refund policy, please contact us at: [email protected]

We reserve the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.  

Thank you for shopping at https://www.chapterword.com/ !